Lifecycle Support
Expect more
beyond delivery.
HCS helps your team troubleshoot control applications, develop changes and support machine variants in production and in the field.
01 / Configuration knowledge
Keep track of what makes
each machine work
Hardware, application software and configuration work together to define how your machine behaves.
Keeping that relationship clear helps your team reproduce an established setup, investigate a service issue or develop a new variant. Configuration records and documentation give you a reference for the machines you build and support.
02 / Application changes
Make changes without
losing the starting point
A revised operating function, an additional sensor or a different control device can affect several parts of an application.
We help you understand those connections and develop the changes your machine needs. Keep the existing version identifiable while building the next, so your team can distinguish what belongs in current production from what is already operating in the field.
03 / Support in operation
Support the machines
already in use
When a control issue occurs, identifying the product, software version and configuration gives the investigation a useful starting point.
We support your team with troubleshooting, application questions and guidance on compatibility and replacement options. On HATrix-enabled products, diagnostics and software history can provide additional context for understanding machine behaviour.
04 / Future variants
Carry experience
into the next version
What you learn from machines in operation can improve the next production series.
Work with HCS to adapt existing functions, address recurring issues and carry useful application knowledge into new variants. Build on the products and software you already know as your machine range develops.
Your machines move forward. So do we.
Let’s discuss support for your control products, applications and future machine variants.